FAQs
MOST POPULAR QUESTIONS
Will the strike affect my order?
Great news! We are now using alternative carriers company that are dedicated to delivering your orders during the Canada Post strike.
What if my package was already shipped with Canada Post?
Even with this unforeseen delay, your order will eventually be delivered once the Canada Post strike ends. You can see more information on their Negotiation Page.
Haven't received your marked-as-delivered package? Here's what to do:
- Don't panic! Sometimes packages end up in unexpected places.
- Check around your delivery location thoroughly: Look for your package on porches, backyards, or with neighbors who might have accepted it on your behalf.
Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.
Package Protection can help in certain cases:
- Package Protection typically covers lost packages (confirmed lost by the carrier) and packages that are demonstrably damaged during transit.
- It doesn't cover situations where a package is marked as delivered but cannot be located.
Without Package Protection: Our Shipping & Handling Policy states that EVRY JEWELS is not responsible for package loss or theft once your order has been expedited from our warehouse and marked as delivered by the carrier.
We apologize for any inconvenience caused if your order arrives incomplete.
Please take the following steps to help us resolve the issue:
- Take a picture of everything you received in your package. A clear image can help us verify the missing item and proceed with the next steps.
- Let us know about the missing item by sending the picture to our customer service team, along with your order number and the name of the item(s).
Once we have this information, and depending on stock availability, we will process a reshipment of the missing item. If the item is currently unavailable, we will offer you an alternative resolution process.
If you receive additional items that you did not order and were not charged for, it is likely a mistake on our part. You are welcome to keep any extra items as a goodwill gesture from our company. We hope you enjoy the additional products, and we appreciate your understanding.
Sometimes things don't go exactly as planned with in-store purchases. While our amazing customer service team is here to help with many things, they can't assist with issues related to in-store purchases.
For the Smoothest Experience:
- Head back to the store: The store where you made your purchase is best equipped to handle any questions or concerns you may have. They can offer the quickest resolution based on our store policies (available on your receipt). If you can't go back to the same store, you can visit any other store in the country. Don't forget to bring your receipt with you!
Store Policy Reminders (as seen on your receipt):
- Final Sale: Please note that all sales are final.
- Warranty: We offer a 30-day warranty for manufactured defects with a valid receipt.
- Price Matching: We do not offer price matching at this time.
General Inquiries? We're Here!
If you have any general questions not related to a specific in-store purchase, our customer service team is happy to help! Reach out through our contact us form.
Orders without custom or pre-ordered items are typically fulfilled within 2-3 business days. Please note that during promotional periods and over the holiday season we process a higher volume of orders and longer shipping and delivery delays are expected.
Current Delivery Times:
| American Addresses | Standard Delivery |
|---|---|
| Northeast | 3-5 business days |
| Northwest | 5-7 business days |
| Southeast | 3-5 business days |
| West Coast + Southwest | 4-6 business days |
| Midwest | 3-5 business days |
| Canadian Addresses | Standard Delivery |
|---|---|
| Quebec and Ontario | 2-4 business days |
| British Columbia | 7 business days |
| Alberta, Manitoba, Sask. | 5 business days |
| Atlantic Provinces | 5 business days |
| Yukon, NWT, Nunavut | 14 business days |
Deliveries to international destinations typically take 14-20 business days.
Please note delivery times are estimates only and not guaranteed. Weather conditions and shipping carrier volumes may also impact your order’s delivery.
Ordered too fast? Good news: you have 30-minutes to make changes to your order!
Here's what you can do:
- Edit your shipping address: Double-check that your package is headed to the right place!
- Cancel your order: Maybe you saw another item you want to order? No problem, you can cancel here too.
How to make the changes: Simply head over to our Edit Order Portal. Please note this is only available if you entered an email at checkout, if you only provided a phone number you won't be able to make changes at this time.
Just a heads-up: Our amazing customer service team won't be able to make these changes for you, but they're always happy to help with anything else!
Within 30 Days of Delivery:
If you discover a defect in your item within 30 days of delivery, we offer the following options under our Standard Warranty Policy:
→ If the item is in stock: We will promptly resend a replacement item to you at no additional cost. → If the item is out of stock: In the event that the item is out of stock, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item available on our website!
To claim your warranty, please contact us here and include the following:
1. Order number(s)
2. Picture/Video of the item(s)
3. Description of Issue
***Important Information***
- This warranty does not cover issues related to lost items.
- This warranty is applicable once per item purchased. Our warranty does not cover free items.
- The warranty policy only applies to items purchased directly from our website.
- All warranty claims are subject to approval by our customer service team.
- We do not offer refunds.
What should I do if I have an inquiry about my TikTok Shop Order?
As TikTok Shop has its own set of policies and processes, including customer support and order resolution, we’re unable to assist directly with orders placed on their platform. To explore available resolutions, please reach out to TikTok Shop support through the app. They’ll be able to provide the best assistance for your inquiry!
What if I didn't receive an order confirmation?
At EVRY Jewels, we know how important it is to receive prompt updates after placing an order. If you haven’t received an order confirmation, don’t worry—there are a few simple steps you can take to locate your order information and confirm its status.
Check Your Inbox and Spam Folder:
First, try searching for an email from our support address, [email protected] - Sometimes, confirmation emails can be filtered to junk or spam folders, so make sure to check those as well.
If you find our email in spam, mark it as "Not Spam" or add [email protected] to your contacts to ensure future communications go straight to your inbox.
Check Your SMS:
If you didn’t receive an email confirmation after placing your order, it’s possible that no email address was provided during checkout. In this case, the order confirmation may have been sent to the phone number you entered via SMS.
We recommend checking your text messages for any notifications from us! You can also email us to have your email added on file. We do recommend create a customer account and logging in anytime you place a new order! This ensures all your order are organized together in our system!
What if the order confirmation I have received is not from [email protected] ?
If you have received an order confirmation from an email address different from [email protected], you may have unfortunately encountered a look-alike fraudulent website that is not associated with EVRY Jewels.
These websites are designed to imitate legitimate businesses and can sometimes appear very similar to our own. If you suspect you may have placed an order on a fraudulent site, we recommend contacting your bank or payment provider immediately to report the transaction and explore options for securing your funds.
Please always verify that you’re on our official website www.evryjewels.com (or .ca) and that order confirmations come from [email protected].
If you still can’t find your order confirmation or encounter any issues while tracking your order, don’t hesitate to reach out to us . We’re here to help and can provide you with the information you need.
POLICIES
At EVRY JEWELS, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day warranty policy on all eligible items purchased directly from our website. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.
What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.
How it works:
If you discover a defect in your item within 30 days of delivery, we'll happily replace the item for you at no cost, if it's in stock. If it's out of stock, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item.
Please Note:
This Standard Warranty does not cover issues related to lost items.
This Standard Warranty is applicable once per item purchased. Our warranty does not cover free items.
The Standard Warranty policy only applies to items purchased directly from our website.
All Standard Warranty claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.
How to Claim Your Warranty
Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered
At EVRY JEWELS, we want you to love your beautiful pieces for a long time. That's why as of July 2nd 2024, we offer an optional Extended Warranty Protection plan in addition to our standard 30-day warranty.
What It Does
By adding it to your cart, you can extend your warranty coverage to a total of one year from your purchase date. This means that if your items develop a defect after the first 30 days, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item(s) available on our website.
Prices
For cart under $60 USD: pay only $1.99 USD
For cart between $60 and $100 USD: pay only $3.99 USD
For cart over $100 USD: pay only $4.99 USD
How to Add It
Simply select the "Extended Warranty Protection" option at checkout. It's that easy!
Please Note:
The Extended Warranty Protection is only available at the time of purchase and cannot be added to existing orders.
This Extended Warranty Protection does not cover issues related to lost items.
This Extended Warranty Protection is applicable once per item purchased. Our warranty does not cover free items.
The Extended Warranty Protection policy only applies to items purchased directly from our website.
All Extended Warranty Protection claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.
How to Claim Your Warranty
Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered
At Evry Jewels, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:
- All Sales Final: Please carefully review your order before finalizing it, as all sales are final. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations. We do not offer any price matching, and we also can't apply new promotions to previous purchases.
- Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, you can find detailed information by checking the following article: Shipping Handling Policy.
- Damaged Items: If you receive an item that is damaged or defective, please refer to our Standard Warranty Policy to determine if you are eligible for a replacement or store credit. You can review our warranty policy by visiting the following link: Standard Warranty Policy
- Price Adjustments: We do not offer price adjustments for orders placed prior to or after promotional sales or discounts. All prices are final at the time of purchase, and we are unable to process any requests for refunds, exchanges, or price modifications once an order has been completed. Any price updates (from Cart to Checkout) are also indicated at checkout by a pop-up message.
Please note, once an order has been placed, you have a 30-minute window to change your shipping address, or cancel your order if you need to apply a discount code. Consult our "Can I edit or cancel my order?" article for more information.
We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer service team for assistance.
Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.
It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.
PACKAGE PROTECTION
Effective May 9th, 2024, EVRY JEWELS is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. You can learn more about it here.
PACKAGE LOST IN TRANSIT WITHOUT PROTECTION
If a package is confirmed as lost in transit and has not been delivered to the recipient, we offer the following solutions:
All Items Available: If all items from your order are currently available, we will create a new order. This ensures that you receive the items you ordered, however, a $5 USD fee will apply to cover the reshipment fees.
Unavailable Items: If items are unavailable, you'll receive a store credit for your entire order minus $5 USD to cover the original shipping fees incurred.
PACKAGE RETURNED TO SENDER WITHOUT PROTECTION
If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:
All Items Available: If the items from your order are available, we can resend the package to you, however a charge of $5 USD will apply to cover the cost of new shipping fees.
Unavailable Items: In this case, we will issue a store credit for the value of the items, however we will deduct a $5 USD fee to cover the original shipping fees incurred.
***IMPORTANT NOTES***
- Customer are responsible for reaching out to us to file a claim. Please include your order number in the description and a valid email address associated to your order, and we will be happy to assist you.
- All requests are subject to approval by our customer service team.
- This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.
- EVRY JEWELS is not responsible if the package is successfully marked as delivered but cannot be found.
As of June 3rd, you now have a 30-minute window to edit your shipping address or cancel your order, all by yourself! After that, as per our Refund Policy, we won't be able to process any changes. Simply use this link to access your order dashboard: EDIT ORDER DASHBOARD
ADDITIONAL CUSTOM FEES
The goods will be imported on behalf of the customer/buyer. The customer authorizes EVRY JEWELS to import the goods on his behalf. Further, the customer/buyer agrees EVRY JEWELS may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.
INTERNATIONAL FEES
Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. EVRY JEWELS is based in Canada.
This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by EVRY JEWELS and does not go to our funds.
At EVRY JEWELS, your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns please don't hesitate to contact us.
EVRY JEWELS offers Package Protection for your peace of mind. You can choose this option at checkout for a small additional fee. To decline this option, simply uncheck the box next to Package Protection in your cart, before completing your order
Package Protection Coverage:
In the event of a lost-in-transit or damaged package, EVRY JEWELS will reship your order free of charge. If some items are unavailable, you will receive a refund for the items. If your entire order is unavailable, you will receive a refund for the items and the shipping fees. However, we still keep the Package Protection fee amount.
In addition, if a package is returned to us due to reasons such as being unclaimed at customs or having an invalid address, we will resend your order for free. If you prefer not to wait, you can choose a refund minus the fee paid for the Package Protection.
The fee for Package Protection is not refundable. Please file a claim online.
Without Package Protection Coverage
EVRY JEWELS is not responsible for lost or damaged packages during transit.
What Happens:
- Lost or Damaged Package: To request a reshipment, contact customer service. A $5 USD reshipment fee will apply. If items are unavailable, you'll receive a store credit for your entire order minus $5 USD to cover the original shipping fees. You can reach out to us here.
Please note that Package Protection doesn't cover situations where a package is marked as delivered but cannot be located.
Purchases made before July 2nd 2024 were covered by a one year warranty. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.
Within 30 Days of Delivery:
If you discover a defect in your item within 30 days of delivery, we offer the following options:
If the item is in stock: We will promptly resend a replacement item to you at no additional cost.
If the item is out of stock: We will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item available on our website!
Over 30 Days of Delivery:
For issues reported after the initial 30-day period, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item available on our website.
Please Note:
This Warranty does not cover issues related to lost items.
This Warranty is applicable once per item purchased. Our warranty does not cover free items.
The Warranty policy only applies to items purchased directly from our website.
All Warranty claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.
How to Claim Your Warranty:
Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered
SHIPPING/TRACKING
We strive to get your order to you as quickly as possible! Here's a breakdown of our typical shipping timeline:
- Order Processing: We typically process and ship your order within 72 business hours (excluding weekends and holidays) after you place it.
- Order Edit/Cancellation Window: You have a 30-minutes window after placing your order to make any edits or cancellations. Access your order dashboard to make changes using this link: EDIT ORDER DASHBOARD
Order Exceptions: Shipping Time May Vary
There are a few exceptions where your order might take a bit longer to ship:
- Custom Items: As stated on our website, personalized pieces take approximately 4-6 weeks to arrive at our warehouse.
- Pre-Order Items: Pre-ordered items can take between 4-6 weeks to ship. The exact timeframe will be indicated in the product title or description. Please note that your entire order, including non-pre-ordered items, will ship together.
We're committed to a smooth and enjoyable shopping experience. If you have any questions, please don't hesitate to reach out!
If your items are located in different fulfillment centers, we proceed with a partial shipment to ensure you receive all your items as quickly as possible.
By completing your purchase, you are consenting to the terms, including the applied shipping fees.
As per our policy, we are unable to provide refunds or cancellations for shipping fees.
If you also order non-custom items, your order will be shipped together!
Evry-thing is indicated in the product's description.
- Once shipped, you'll get a tracking number by email or SMS (depending on your preference). This lets you track your package online.
- No tracking number yet? Check your order status using the "Track" button.
- Allow 3 business days (excluding weekends/holidays) for tracking to update.
- For delays, contact the carrier first, then us with the information they provided you.
- Custom items, pre-orders, and phone cases may take longer. We're working hard to fulfill orders quickly, but if yours is outside the standard timeframe, contact us for an update.
Once an order is placed, you have 30-minutes to edit your shipping address:
Simply use the following link to access your order dashboard:
If your order was placed over more than 30 minutes ago: Unfortunately, we will not be able to edit the address on our end. Keep also in mind that EVRY JEWELS is not responsible if you are unable to retrieve the package to the original address you entered.
Please note, that preordered items can take between 4 and 6 weeks to ship. Typically, they ship out much quicker, but it is possible it takes the amount of time mentioned above.
If an item is on preorder, it will either be indicated in the title of the product and/or in the description.
If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!
ABOUT US
We are Britt and Jake, the dynamic duo behind Evry Jewels!
Our passion for jewelry is deeply rooted in our blood as we come from a lineage of jewelers who have travelled the world for inspiration, and who have worked with talented craftspeople to create beautiful and unique pieces of art. Consider us the 4th generation jewelry designers in our family, but with a twist: we are the first siblings!
Hey, I’m Britt, you may recognize me from TikTok!
I am a marketing fanatic and the designer behind Evry. Growing up, my dad inspired me to continue the family legacy, but I wanted to take the business in a new direction. Thanks to my obsession with fashion and trends, I have been able to create a variety of pieces to cater to all styles. We have a wide range of classic staples that can be worn effortlessly on the daily, as well as unique and trendy pieces that can be worn to spice up your look. What I love most is being able to collaborate and work hand in hand with social media influencers and our customers. Check out our collabs and community collab for more!
Hey, I’m Jake, a.k.a. the wolf.
I am the businessman behind the scenes. My day-to-day consists of negotiating with influencers for upcoming collaborations, as well as keeping everything in check behind the scenes. They like to say that I’m the glue that keeps the team together.
We are so fortunate to have amazing customers that believe in our brand. When we first started, we were working out of our parents' basement. With hard work and your support, our business has grown, and we have now been able to move into a warehouse which we now call our second home!
EVRY™ is for evryday + for evryone.
Britt and Jake
Sherway Gardens Toronto
25 The West Mall, Etobicoke, ON, M9C 1B8, Canada
Hours:
Monday - Saturday: 10AM - 9PM
Sunday: 10AM - 6PM
Square One Mall
100 City Center Drive, Mississauga, ON, L5B 2C9, Canada
Hours:
Monday - Saturday: 10AM - 9PM
Sunday: 10AM - 6PM
Montreal
CF Carrefour Laval
3003 Boul. le Carrefour, Laval, QC, H7T 1C7
Hours:
Monday - Tuesday: 10AM - 6PM
Wednesday - Friday: 10AM - 9PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM
CF Fairview
6801 Trans-Canada Hwy, Pointe-Claire, QC, H9R 5J2
Hours:
Monday - Tuesday: 10AM - 6PM
Wednesday - Friday: 10AM - 9PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM
Dix30
9090 Blvd. Leduc, Brossard, QC, J4Y 0E9
Hours:
Monday - Friday: 10AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM
Galeries de la Capitale
5401 Boulevard des Galeries, Québec, QC, G2K 1N4
Hours:
Monday - Wednesday: 10AM - 6PM
Thursday - Friday: 10AM - 9PM
Saturday: 9AM - 5PM
Sunday: 10AM - 5PM
Florida
Aventura Mall
19501 Biscayne Blvd, Aventura, FL 33180, United States
Hours:
Monday - Saturday: 10AM - 9:30PM
Sunday: 11AM - 8PM
Thank you for showing interest in collaborating with us. We are delighted to receive queries from influencers and are glad you love our brand. To inquire about partnership opportunities, please:
- Contact us at our [email protected] with your social media handles.
- Wait to hear back from us. Due to the high volume of inquiries, we will contact you only if there is an opportunity to collaborate.
If you want to make additional money and spread the love for our products, consider joining our Customer Ambassador Program. By becoming an ambassador, you can receive your own discount code to share with others and earn a commission on the sales made through your code.
For more details and to sign up for the Customer Ambassador Program, please visit this link.
PRODUCTS INFO
What are your items made from? Will they tarnish?
Our pieces are either: 14-karat gold and silver plated over brass or 18-karat gold and silver plated over stainless steel. We add an extra layer of anti-tarnish to prolong the longevity of the jewelry.
Why is piece darker than my other ones?
Our stainless steel pieces have a darker tone compared to our plated brass jewelry. This variation in color is due to the inherent differences in materials and their manufacturing processes. You can see if a piece is made of stainless steel by looking at its DETAILS section.
How do I keep my jewelry pretty?
We recommend removing your pieces prior to bathing or going swimming as a means to protect your jewelry as best as possible. Avoid your new EVRY™ piece(s) from coming into direct contact with hand sanitizer, harsh chemicals, chlorine, perfumes/body sprays and lotions/creams.
Should you have any further inquiries or require additional information on this matter, consult our Warranty Policy.
XS | SMALL | MEDIUM | LARGE | XL | |
CHEST | 74-86 CM | 76-88 CM | 80-92 CM | 84-96 CM | 86-98 CM |
WAIST | 66-72 CM | 68-74 CM | 74-78 CM | 78-82 CM | 80-84 CM |
HIP | 76-94 CM | 78-94 CM | 82-98 CM | 86-102 CM | 86-104 CM |
How to measure?
BUST: Measure under your arms, around the fullest part of your chest.
NATURAL WAIST: Measure around the smallest part of your waistline, keeping tape a bit loose.
HIP: Measure around the fullest part of your body at the top of your leg.
What if I'm in between sizes?
We recommend sizing up!
*Ring, ring, ring* your perfect match is calling you!
How to measure your ring size:
with a ruler:
Wrap a strip of paper around your finger where you’d like your ring to be
(note: make sure that the paper is tightly wrapped around your finger)
Mark the spot where the paper meets and measure the distance with a ruler in mm
Check for your size using chart
Watch a how-to video:
What if I'm in between sizes?
We recommend sizing up!
The item I want is out of stock. Can I pre-order?
If an item is available for pre-order, it will be stated on the product's page and when adding to cart! Please note an item in your order is on pre-order whereas the other item(s) is not, please note that the entire order will ship together!
How often are items restocked?
We restock items every 3 to 4 weeks. If an item is out of stock, you can sign up to be notified as soon as we restock it!
Why do you limit quantities for certain products?
We want to be able to bring in new arrivals evry-day ! This means that we carry limited quantities to be able to offer more options.
Make sure you created your account and are always logged in!
Note: Your Wishlist is saved in your browser's cookies. If you clear your cookies, your Wishlist will be reset.
But wait, there's more! Your Wishlist isn't just for daydreaming. You can use it to keep track of all the things you love, making it super easy to come back and snag them when the time is just right.
You can access your Wishlist by logging in your account and clicking onto the heart in the top right corner of our website!
Psst... You can then click on the 3 dots to "share" your list with your friends (and lover) !
So, next time you're browsing, don't forget to log in and hit that heart button to start curating your own little collection of must-haves! Let the shopping spree begin!
CUSTOMIZED/PERSONALIZED PIECES
How long will it take?
Please note that as stated on our website, personalized pieces will take approximately 4 to 6 weeks to arrive at our warehouse.
Once we receive your piece at our warehouse, we ship it out to you!
Please note that we have temporarily ceased the production of custom pieces until spring 2025; as a result, custom orders are currently unavailable.
What if I also order non-custom items?
Your whole order will be shipped together once your custom pieces are ready to go!
Can I make changes to my custom piece after my order is placed?
Unfortunately we cannot change the custom details once an order is placed due to the limitations of our processing system.
This includes changes such as text, font, metal color, waterproof etc.
Furthermore, it is stated on our website that all orders are final.
Any other questions?
If you have any questions regarding your personalized piece, our Custom Team will be happy to help!
Reach out to [email protected] specifying you have a question regarding your custom order for more help!
PAYMENT
We accept the following payment methods: Amex, Apple Pay, Discover, Google Pay, Mastercard, Visa, PayPal, and ShopPay.
Please note: Please note we do not accept debit cards or prepaid credit cards (such as Visa gift cards).
Do you offer Buy Now Pay Later ?
We offer this option with After Pay for North American Orders.
Are there any surcharges?
We charge taxes depending on your location! These fees are calculated at checkout.
Additional custom taxes & duties may apply. Please consult our Shipping & Handling Policy.
We offer this option with After Pay for North American Orders.
Are there any surcharges?
We charge taxes depending on your destination! These fees are calculated at checkout.
Additional custom taxes & duties may apply. See our Custom Fees Policy.
We charge taxes depending on your destination! These fees are calculated at checkout.
Additional custom taxes & duties may apply. See our Custom Fees Policy.
Unfortunately, if you forgot to use a discount code, we won't be able to process any changes such as adding one, once an order is placed. As per our Refund Policy. Please note, only one code per order can be applied.
Discount Code / Store Credit / Gift Card: Tutorial
Once you've chosen your items, and clicked on "Checkout", you will have to enter all your personal information (shipping address, payment). There will also be a "Discount code or Gift card" box on the right of the checkout page. This is where you will be able to apply your discount by typing it in/copy-paste it.
REWARDS
To earn exclusive discounts, giveaways, rewards every time you shop, and more…
Enter the Evry Club here!
Be sure to follow us on social medias and subscribe to our promotional email/SMS to be aware of our new sales and how long they will last!
Instagram: @evryjewels
TikTok: @evryjewels
Pinterest: @evryjewels
GIFT CARD / STORE CREDIT / DISCOUNTS
Here's the scoop: when you've got e-gift card/store credit, it's like having money in your online wallet, but you can't spend it in our physical stores, only online. And if you bought a physical gift card in-store, it's a no-go online as well.
To use it, just pop in the code at checkout in the Discount/Gift Card box. Now, about gift cards: you can stack them up for a shopping spree, but sorry, no mixing with reward points.
See our tutorial here.
While store credits are only issued in USD, rest assured that the amount issued is equivalent to the amount paid in your own currency at the time of purchase. This means that regardless of the currency used for the original transaction, the value of the store credit/gift card remains consistent with the amount you paid.
Happy shopping!
Yes! Gift Cards and Store credit can be paired with a discount code.
Additionally, you can use multiple gift card/store credit codes in the same order!
Happy shopping!
CONTACT US
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